Is There A Leak?

When an apparent leak appears from a bottled water cooler, many times it is due to a defective water bottle.

After repeated cycles of cleaning and sanitizing, polycarbonate water bottles can sometimes develop a tiny fracture or a pin hole may hold water but not air. Once the bottle is placed on a cooler and the water level drops during use, the fracture or hole cannot hold the vacuum which develops at the top of the inverted bottle. It is this vacuum which keeps all of the water from flowing out of the bottle.

To determine whether a bottle is leaking, remove it and check the cooler reservoir. If the reservoir is full, leakage is probably due to a fractured bottle. To confirm this, allow the cooler to sit without the bottle and without anyone using it for a couple of hours. If the water level remains the same in the reservoir, the bottle is defective. You will have to replace the bottle on the cooler.

Return the damaged bottle to your bottled water distributor and inform the distributor that the bottle leaks.